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What does the retail customer see on their bank statement?
Stronghold offers a range of customized integration options with point-of-sale (POS) and ecommerce platforms. Please contact our sales te...
Merchants
Stronghold Pay
FAQs
What type of payment is this? How is the transaction processed?
We use ACH (electronic, bank to bank transfers) to facilitate your payment.
Retail Customers
Stronghold Pay
FAQs
Stronghold Promotion Management Guide
Dive into the Stronghold Promotion Management Guide to learn how to set up, track, and optimize promotions on our platform.
Promotions
Merchants
Dashboard
How do I change, add, or deactivate a linked bank account?
With Stronghold, you're able to add multiple bank accounts at once, and they'll be saved for the next time you order! To add a new bank...
Retail Customers
Stronghold Pay
FAQs
Current ACH Network Alerts
Currently we are experiencing limited connectivity at the following institutions - Wells Fargo, Fremont Bank, and Gain Federal Credit...
Alerts & Announcements
Searching for Customers
(1) Log into the Dashboard (2) Click Customers on the top menu bar (3) Search by First Name, Last Name, Mobile phone number, or email...
Stronghold Pay
Dashboard
Why can't I complete my purchase?
Common reasons include: your bank isn't supported, you have insufficient balance in your account, or the security verification failed.
Retail Customers
Stronghold Pay
FAQs
How do I cancel a payment?
Please contact the merchant directly if you wish to cancel your payment for an order that has not yet been picked up or delivered. If...
Retail Customers
Stronghold Pay
FAQs
Do I need to create an account or download an app to pay?
You don't need to sign up for a different account or download an app to pay for your order.
FAQs
Stronghold Pay
Retail Customers
Downloading Transaction Reports
(1) In the dashboard, Click Transactions (2) To download all Transactions at once click the 3 dots in the top right corner....
Stronghold Pay
Dashboard
Reports
Is my bank information secure?
Yes, your bank information is encrypted and tokenized for safety and security. Your banking details are never shared with the retailer.
Retail Customers
FAQs
Stronghold Pay
Why should I consider paying online?
Stronghold payments are fast, secure, and contactless. Skip the ATM and pay directly from your phone!
FAQs
Retail Customers
Stronghold Pay
What are my transaction limits?
The total dollar amount of your purchase after taxes cannot exceed $999.99 over 60 hours. Some merchants may have higher or lower limits...
Retail Customers
Stronghold Pay
FAQs
Outstanding Returns Report
The Outstanding Returns Report allows merchants to see what transactions have not yet been captured and the status of those charges...
Stronghold Pay
Dashboard
Reports
SHx Community
For information about SHx, check out stronghold.co/shx. Need help? Join our Discord for SHx support.
Tokens & Markets
How does Stronghold Pay integrate into my platform?
Stronghold offers a range of customized integration options with point-of-sale (POS) and ecommerce platforms. Please contact our sales te...
Merchants
Stronghold Pay
FAQs
Report Email Notification
Tired of downloading reports every day? You can opt in to having Settlement Reports sent right to your email inbox daily, weekly, and...
Stronghold Pay
Dashboard
Reports
Settlements
Payment Reconciliation
Reconcile settlement activity with the Settlement Detail Report and the Activity Detail Report
Stronghold Pay
Dashboard
Settlements
Reports
What payment rails does Stronghold Pay use?
Payments via Stronghold Pay run on the ACH network. ACH payments are electronic bank-to-bank payments that allow a merchant to debit...
Merchants
Stronghold Pay
FAQs
Can I tip after receiving my order?
If you'd like to add a tip for your driver after receiving your order, check your phone for a text with a link to add tip. You'll see the..
Retail Customers
Stronghold Pay
FAQs
What information is provided to the merchant or business?
Your personal financial information is never shared with the business. Stronghold will provide the merchant with your full name, email...
Retail Customers
Stronghold Pay
FAQs
Refunds and Tips
If a return is made on an order, the customer is refunded the full order total including any tip that was paid.Example: A customer pays...
Merchants
Stronghold Pay
FAQs
How long does it take for money to settle?
Typically, merchants will receive a net settlement 3-4 business days after the date of the sale.
Merchants
Stronghold Pay
FAQs
Stronghold was unable to process my payment
If you received a text message from Stronghold stating that we were unable to process your payment
FAQs
Troubleshooting
Retail Customers
Should I expect any additional bank fees when I use Stronghold to pay?
No, there are no additional bank fees.
FAQs
Retail Customers
Stronghold Pay
Getting Started
Welcome to Stronghold! Watch the Stronghold Dashboard Video Series to get started.
Stronghold Pay
Dashboard
Tip Reconciliation with the Transaction Report
Stronghold allows your customers to tip during checkout or after a transaction has been completed. You can reconcile tips at the end of...
Stronghold Pay
Dashboard
Reports
What is Stronghold?
Stronghold is a Forbes Fintech 50 Company, that provides a convenient way for you to securely pay for online pickup and delivery orders.
Stronghold Pay
FAQs
Retail Customers
When are funds taken out of my bank account?
The transaction typically appears the same day.
Retail Customers
Stronghold Pay
FAQs
Multiple Dashboards
If you are a user with Admin Permissions on the Stronghold Dashboard, you can add a user to your company’s Stronghold Dashboard by logging..
Stronghold Pay
Dashboard
What type of sales does Stronghold Pay support?
Stronghold Pay supports e-commerce orders for order-ahead, pick up, and delivery, as well as brick-and-mortar retail sales.
Merchants
Stronghold Pay
FAQs
"Technical Error" when linking a bank
how to address a "Technical Error" message when linking your bank account
Troubleshooting
Retail Customers
Processing a Refund in Transaction Details
Refunds can only be done for transactions that have already been captured (ie funds have been taken from the customer's account)...
Stronghold Pay
Dashboard
Does this product require a consumer to download a mobile application or create a separate account?
No, the Stronghold Pay product does not require customers to download or use any mobile application. They also don't need to create any...
Merchants
Stronghold Pay
FAQs
Error - No Checking Accounts for Verification
No Checking Accounts for Verification Error Message Troubleshooting
Retail Customers
Troubleshooting
What are the steps to sign up as a merchant?
It's great to know you're interested in signing up for Stronghold Pay!Merchants must complete Stronghold’s onboarding process and provide...
Merchants
Stronghold Pay
FAQs
What Notifications Does Stronghold Send?
This page describes the notifications Stronghold sends to retail customers
Merchants
Retail Customers
Stronghold Pay
FAQs
Settlement Tab
Settlements correspond to the total amount of funds that Stronghold deposits into a merchant’s bank account on a given day. Timeline for...
Stronghold Pay
Dashboard
Settlements
Reports
Do I have to enter my banking information every time I pay?
Nope! Your information is securely stored in your account, so next time, you can complete the payment with just one click!
Retail Customers
Stronghold Pay
FAQs
User Administration
How to add, remove, and modify users, roles, and permissions
Dashboard
Merchants
How does the transaction appear on my statement?
You will see the retail business name on your bank statement.
FAQs
Retail Customers
Stronghold Pay
How does my money get refunded if I return an item?
In most instances, refunds will be credited back to you by the merchant from whom you ordered. Some merchants may add store credit to...
Retail Customers
Stronghold Pay
FAQs
Deactivating a Customer’s Bank Account
If a customer is having issues using a specific bank account, or simply would like to remove it from the system, they are able to do so in..
Stronghold Pay
Dashboard
Transactions Search and Statuses
(1) In the Dashboard, click Transactions up top. You can also search by customer and find a transaction when under their customer profile...
Stronghold Pay
Dashboard
Exchange Service Closed
Stronghold closed its retail exchange service on April 11, 2019. While deposits from retail customers were disabled after this date, the...
Alerts & Announcements
Retail Customers
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Merchant FAQs
ACH Network Alerts
Retail Exchange
Retail Customer FAQs
SHx Community
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