What Notifications Does Stronghold Send?

Notifications to Retail Customers

1: Non-Sufficient Funds (NSF) SMS Notification

Trigger: If a customer’s bank account balance drops below the order amount during the 3-day ACH settlement then Stronghold sends the following text message notification.

Subject: Non-Sufficient Funds (NSF) Notification

Hi <FirstName>,

You recently made a purchase for the amount of <$Amount>. We were unable to process the payment as your bank account had an insufficient balance and will continue to collect the payment over the coming days.

Please keep in mind that you will not be able to make any ACH (bank debit) purchases at this retailer until the above payment has been received. Once we have successfully completed payment we will SMS you after 5 days to confirm you can make ACH payments again.

Questions? Email us at [email protected]

Thank you,

Stronghold Pay

2: Successful Collection SMS Notification

Trigger: If funds that were not initially collected because of non sufficient funds are subsequently collected successfully by Stronghold then Stronghold will follow up with this notification.

Subject: Successful Collection Notification

Hi <FirstName>,

We have been able to successfully complete the outstanding payment for your purchase for the amount of <$Amount>. You are once again able and welcome to make ACH (bank debit) purchases at this retailer.

Questions? Email us at [email protected]

Thank you,

Stronghold Pay


Paylink Related Notifications

A Stronghold paylink is a hyperlink to a Stronghold webpage where a customers can pay for their order. Paylinks can be delivered via an SMS message, email, QR code, kiosk, etc. Stronghold Direct currently support SMS, Email or QR code. Stronghold’s integrated POS partners often have Stronghold deliver the paylinks via SMS. (Stronghold’s integrated Ecommerce partners often embed our solution in their checkout so there is no need to use paylinks).

1: Initial Paylink Notification

Hi <FirstName>, Thank you for your order of $20.00! You are invited to pay with mobile prepayment. We highly recommend mobile prepayment because it is fast, secure, and contactless. To complete your payment, click here: strongholdpay-dot-com/abc123.

2: Stronghold Paylink Amount Change Notifications

For integrated partners that split auth and capture (e.g., Treez) the customers are able to change the amount of the order as needed up until the order is made “complete” in the POS. To keep the consumers aware of any such changes Stronghold will send these notifications:

First Message:

Your order EO347 was authorized for $20.00. Your order total has been changed. You will now be charged $40.00. This includes all taxes and a $X.XX convenience fee. If you have any questions please contact your merchant.

Second Message:

Your order EO347 has been completed. Your final total was $40.00. This includes all taxes and a $X.XX convenience fee. If you have any questions please contact your merchant.

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