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Retail Customer FAQs
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Retail Customer FAQs
Retail Customer FAQs
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Stronghold was unable to process my payment
If you received a text message from Stronghold stating that we were unable to process your payment
FAQs
Troubleshooting
Retail Customers
What type of payment is this?
We use ACH (electronic, bank to bank transfers) to facilitate your payment.
Retail Customers
Stronghold Pay
FAQs
"Technical Error" when linking a bank
how to address a "Technical Error" message when linking your bank account
Troubleshooting
Retail Customers
How does my money get refunded if I return an item?
In most instances, refunds will be credited back to you by the merchant from whom you ordered. Some merchants may add store credit to...
Retail Customers
Stronghold Pay
FAQs
When are funds taken out of my bank account?
The transaction typically appears the same day.
Retail Customers
Stronghold Pay
FAQs
How do I change, add, or deactivate a linked bank account?
With Stronghold, you're able to add multiple bank accounts at once, and they'll be saved for the next time you order! To add a new bank...
Retail Customers
Stronghold Pay
FAQs
Why can't I complete my purchase?
Currently we are experiencing limited connectivity at the following institutions - Wells Fargo, Capital One, PNC, CitiBank, Fremont Bank...
Retail Customers
Stronghold Pay
FAQs
How do I cancel a payment?
Please contact the merchant directly if you wish to cancel your payment for an order that has not yet been picked up or delivered. If...
Retail Customers
Stronghold Pay
FAQs
What information is provided to the merchant or business?
Your personal financial information is never shared with the business. Stronghold will provide the merchant with your full name, email...
Retail Customers
Stronghold Pay
FAQs
What are my transaction limits?
The total dollar amount of your purchase after taxes cannot exceed $999.99 over 60 hours. Some merchants may have higher or lower limits...
Retail Customers
Stronghold Pay
FAQs
Error - No Checking Accounts for Verification
No Checking Accounts for Verification Error Message Troubleshooting
Retail Customers
Troubleshooting
Can I tip after receiving my order?
If you'd like to add a tip for your driver after receiving your order, check your phone for a text with a link to add tip. You'll see the..
Retail Customers
Stronghold Pay
FAQs
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