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FAQs
FAQs
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What is Stronghold?
Stronghold is a Forbes Fintech 50 Company, that provides a convenient way for you to securely pay for online pickup and delivery orders.
Stronghold Pay
FAQs
Retail Customers
Do I need to create an account or download an app to pay?
You don't need to sign up for a different account or download an app to pay for your order.
FAQs
Stronghold Pay
Retail Customers
How does Stronghold Pay integrate into my platform?
Stronghold offers a range of customized integration options with point-of-sale (POS) and ecommerce platforms. Please contact our sales te...
Merchants
Stronghold Pay
FAQs
Refunds and Tips
If a return is made on an order, the customer is refunded the full order total including any tip that was paid.Example: A customer pays...
Merchants
Stronghold Pay
FAQs
Should I expect any additional bank fees when I use Stronghold to pay?
No, there are no additional bank fees.
FAQs
Retail Customers
Stronghold Pay
How does my money get refunded if I return an item?
In most instances, refunds will be credited back to you by the merchant from whom you ordered. Some merchants may add store credit to...
Retail Customers
Stronghold Pay
FAQs
What Notifications Does Stronghold Send?
This page describes the notifications Stronghold sends to retail customers
Merchants
Retail Customers
Stronghold Pay
FAQs
How do I change, add, or deactivate a linked bank account?
With Stronghold, you're able to add multiple bank accounts at once, and they'll be saved for the next time you order! To add a new bank...
Retail Customers
Stronghold Pay
FAQs
What payment rails does Stronghold Pay use?
Payments via Stronghold Pay run on the ACH network. ACH payments are electronic bank-to-bank payments that allow a merchant to debit...
Merchants
Stronghold Pay
FAQs
Why should I consider paying online?
Stronghold payments are fast, secure, and contactless. Skip the ATM and pay directly from your phone!
FAQs
Retail Customers
Stronghold Pay
When are funds taken out of my bank account?
The transaction typically appears the same day.
Retail Customers
Stronghold Pay
FAQs
What type of sales does Stronghold Pay support?
Stronghold Pay supports e-commerce orders for order-ahead, pick up, and delivery, as well as brick-and-mortar retail sales.
Merchants
Stronghold Pay
FAQs
Why can't I complete my purchase?
Common reasons include: your bank isn't supported, you have insufficient balance in your account, or the security verification failed.
Retail Customers
Stronghold Pay
FAQs
What does the retail customer see on their bank statement?
Stronghold offers a range of customized integration options with point-of-sale (POS) and ecommerce platforms. Please contact our sales te...
Merchants
Stronghold Pay
FAQs
What type of payment is this? How is the transaction processed?
We use ACH (electronic, bank to bank transfers) to facilitate your payment.
Retail Customers
Stronghold Pay
FAQs
What are my transaction limits?
The total dollar amount of your purchase after taxes cannot exceed $999.99 over 60 hours. Some merchants may have higher or lower limits...
Retail Customers
Stronghold Pay
FAQs
What are the steps to sign up as a merchant?
It's great to know you're interested in signing up for Stronghold Pay!Merchants must complete Stronghold’s onboarding process and provide...
Merchants
Stronghold Pay
FAQs
Can I tip after receiving my order?
If you'd like to add a tip for your driver after receiving your order, check your phone for a text with a link to add tip. You'll see the..
Retail Customers
Stronghold Pay
FAQs
What information is provided to the merchant or business?
Your personal financial information is never shared with the business. Stronghold will provide the merchant with your full name, email...
Retail Customers
Stronghold Pay
FAQs
Is my bank information secure?
Yes, your bank information is encrypted and tokenized for safety and security. Your banking details are never shared with the retailer.
Retail Customers
FAQs
Stronghold Pay
Do I have to enter my banking information every time I pay?
Nope! Your information is securely stored in your account, so next time, you can complete the payment with just one click!
Retail Customers
Stronghold Pay
FAQs
Does this product require a consumer to download a mobile application or create a separate account?
No, the Stronghold Pay product does not require customers to download or use any mobile application. They also don't need to create any...
Merchants
Stronghold Pay
FAQs
How does the transaction appear on my statement?
You will see the retail business name on your bank statement.
FAQs
Retail Customers
Stronghold Pay
How do I cancel a payment?
Please contact the merchant directly if you wish to cancel your payment for an order that has not yet been picked up or delivered. If...
Retail Customers
Stronghold Pay
FAQs
How long does it take for money to settle?
Typically, merchants will receive a net settlement 3-4 business days after the date of the sale.
Merchants
Stronghold Pay
FAQs
Stronghold was unable to process my payment
If you received a text message from Stronghold stating that we were unable to process your payment
FAQs
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