In most instances, refunds will be credited back to you by the merchant from whom you ordered. Some merchants may add store credit to...

Stronghold closed its retail exchange service on April 11, 2019. While deposits from retail customers were disabled after this date, the...

Please contact the merchant directly if you wish to cancel your payment for an order that has not yet been picked up or delivered. If...

Nope! Your information is securely stored in your account, so next time, you can complete the payment with just one click!

You don't need to sign up for a different account or download an app to pay for your order.

Yes, your bank information is encrypted and tokenized for safety and security. Your banking details are never shared with the retailer.

Stronghold payments are fast, secure, and contactless. Skip the ATM and pay directly from your phone!

Your personal financial information is never shared with the business. Stronghold will provide the merchant with your full name, email...

This page describes the notifications Stronghold sends to retail customers

how to address a "Technical Error" message when linking your bank account

If you'd like to add a tip for your driver after receiving your order, check your phone for a text with a link to add tip. You'll see the..

No, there are no additional bank fees. 

If you received a text message from Stronghold stating that we were unable to process your payment

The transaction typically appears the same day.

No Checking Accounts for Verification Error Message Troubleshooting

Stronghold is a Forbes Fintech 50 Company, that provides a convenient way for you to securely pay for online pickup and delivery orders.

Common reasons include: your bank isn't supported, you have insufficient balance in your account, or the security verification failed.

We use ACH (electronic, bank to bank transfers) to facilitate your payment.

The total dollar amount of your purchase after taxes cannot exceed $999.99 over 60 hours. Some merchants may have higher or lower limits...

You will see the retail business name on your bank statement. 

With Stronghold, you're able to add multiple bank accounts at once, and they'll be saved for the next time you order! To add a new bank...