The purpose of this Privacy Policy is to describe how Stronghold collects, uses and shares information about you through our websites owned and controlled by us, including stronghold.co and its subdomains (the "Stronghold Site"), and through any other medium you use to communicate with us. Please read this notice carefully to understand what we do. If you do not understand any aspects of our Privacy Policy, please feel free to contact us as described at the end of this Policy.
This Privacy Policy applies to information we collect at and through the Stronghold Site and to information you provide us through any other medium, including, for example, email, text messages, telephone, letters, or otherwise. The Stronghold Site also contains links to third party sites that are not owned or controlled by Stronghold. Please be aware that we are not responsible for the privacy practices of such other sites. We encourage you to be aware when you leave our Site and to read the privacy statements of each and every website that collects personal information.
Please note that your use of our Site is also subject to our Terms of Service.
Types of personal information we collect when you communicate with us include:
We may also collect certain other information necessary to fulfill the service that you have requested, including, for example, loyalty program cards numbers, addresses to deliver items you ask us to order on your behalf, and your passport number and other travel document information. We advise you to not share any sensitive personal information that you do not feel comfortable disclosing to strangers, such as information that relates to medical facts, racial or ethnic origins, political or religious beliefs or sexuality.
We may also collect and analyze information from the content of communications you have with us (including text messages and emails) using automated systems.
We use Google Analytics, a web analytics service provided by Google, Inc. (“Google”) to collect certain information relating to your use of the Site. Google Analytics uses “cookies,” which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and Internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of our website. By using our website, you consent to the processing of data about you by Google in the manner and for the purposes set out above. For more information regarding Google Analytics please visit Google’s website, and pages that describe Google Analytics, such as https://policies.google.com/privacy.
We and our service providers use cookies, web beacons, and other technologies to receive and store certain types of information whenever you interact with our website through your computer or mobile device. A cookie is a small file containing a string of characters that is sent to your computer when you visit a website. When you visit the website again, the cookie allows that site to recognize your browser. Cookies may store unique identifiers, user preferences and other information. You can reset your browser to refuse all cookies or to indicate when a cookie is being sent. However, some website features or services may not function properly without cookies. We use cookies to improve the quality of our service, including for storing user preferences, tracking user trends, and providing relevant advertising to you (see “Advertising” section below).
If you are under the age of 18, please do not attempt to register with us at this Site or provide any personal information about yourself to us. If we learn that we have collected personal information from a child under the age of 18, we will promptly delete that information. If you believe we have collected personal information from a child under the age of 18, please contact us. If you are over the age of 18, you may provide us with whatever information about yourself or a child under the age of 18 that is necessary to perform the services you request, and we will only use this information pursuant to this Privacy Policy.
As described above, we collect information from you so that we can provide products and services that you request, and provide information that you request from us. We use your personal information to:
We may also use your information to send you information about products, services, and new offerings offered by us or by a Stronghold partner through email or through text messages to your mobile phone (if provided). We may also contact you through email when new partners join the Stronghold network and for new offers by Stronghold partners.
We may provide information to third party service providers that help us fulfill services that you request from us. We may also use third parties to help host the Stronghold Site, send out email updates about the Stronghold Site, provide marketing, analytics, and advertising services for us, remove repetitive information from our user lists, and process payments. These service providers will have access to your personal information in order to provide these services, but when this occurs we implement reasonable contractual and technical protections to limit their use of that information to helping us provide the service.
Your feedback and suggestions you submit, including feedback or suggestions submitted through online forms, social media sites, or through email, will be considered non-confidential and non-proprietary to the extent permitted by law. We may use any of your feedback or suggestions to improve our services or for marketing purposes on our website or on any of our social media sites without any obligation to you.
We may use your information you provide to us through any medium (including emails you delegate us to process on your behalf), combined with other information we may obtain from other sources, to perform statistical, demographic, and marketing analyses of the users of the Stronghold services, their service requests patterns, improve our understanding of our customers and potential customers, improve our service, and to improve customer relationships.
From time to time with your consent, we may disclose information with Stronghold partners who may offer you products and services of interest. You may opt-out of this sharing by contacting us. The information we may share with Stronghold partners includes your name, address, email address, telephone number, and information about types of services you have requested. We require Stronghold partners to agree to reasonable contractual and technical protections to limit their use of that information to their own advertising, and to not further share or distribute your information to non-partner third parties without your consent. If you have consented to our sharing your personal information with these third parties, you may subsequently opt-out by contacting us.
We will share personal information with third party companies, organizations or individuals outside of Stronghold if we have a good-faith belief that access, use, preservation or disclosure of the information is reasonably necessary to:
In addition to the sharing described elsewhere in this Policy, we will share personal information with companies, organizations or individuals outside of Stronghold when we have your express consent to do so.
Stronghold does not sell personal information, including personal information of anyone under 16 years old.
If you have questions about personal information we have about you or need to update your information, you can contact us. While we are happy to provide you the categories of information we have about you, to protect the security of your information we cannot provide you with certain information you may have provided to us, including, for example, passwords, frequent flyer numbers, credit card information, and other account numbers. You may request that we remove any information we have about you by contacting us. You can opt-out of receiving marketing and promotional emails from Stronghold by contacting us.
You may close your account as described in our Terms of Service. If you close your account, we will no longer use your online account information or share it with third parties. We will delete your information if you specifically request us to do so. We may, however, retain a copy of the information for archival purposes, to comply with financial and Anti-Money Laundering and Countering the Financing of Terrorism regulations, and to avoid identity theft or fraud.
We use industry standard physical, technical and administrative security measures and safeguards to protect the confidentiality and security of your personal information. However, since the Internet is not a 100% secure environment, we cannot guarantee, ensure, or warrant the security of any information you transmit to us. Although we use industry standard practices to protect your information stored on our servers, there is no guarantee that information, including sensitive personal information, may not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical, or managerial safeguards. It is your responsibility to protect the security of your login information. Please note that emails and other communications you send to us through our Site are not encrypted, and we strongly advise you not to communicate any confidential information through these means.
The Stronghold Site is operated and managed on servers located and operated within the United States. By using and accessing the Stronghold Site, residents and citizens of countries and jurisdictions outside of the United States agree and consent to the transfer to and processing of personal information on servers located in the United States, and that the protection of such information may be different than required under the laws of your residence or location.
Our Privacy Policy may change from time to time. We will not reduce your rights under this Privacy Policy without your consent in accordance with applicable law. We will post any privacy policy changes on this page and, if the changes are significant, we will provide a more prominent notice (including, for certain services, email notification of privacy policy changes). We will also keep prior versions of this Privacy Policy in an archive for your review.
If you have any feedback, questions, or complaints, contact Stronghold via its Customer Support webpage at Stronghold Happiness. When you contact Stronghold please provide your name, address, and any other information Stronghold may need to identify you, your Stronghold Account, and the transaction on which you have feedback, questions, or complaints. If you believe your account has been compromised, you may also report your claim by emailing [email protected].
