Last updated: December 30, 2019.
Please note that your use of our Site is also subject to our Terms of Service.
Types of personal information we collect when you communicate with us include:
We may also collect certain other information necessary to fulfill the service that you have requested, including, for example, loyalty program cards numbers, addresses to deliver items you ask us to order on your behalf, and your passport number and other travel document information. We advise you to not share any sensitive personal information that you do not feel comfortable disclosing to strangers, such as information that relates to medical facts, racial or ethnic origins, political or religious beliefs or sexuality.
We may also collect and analyze information from the content of communications you have with us (including text messages and emails) using automated systems.
As described above, we collect information from you so that we can provide products and services that you request, and provide information that you request from us. We use your personal information to:
We may also use your information to send you information about products, services, and new offerings offered by us or by a Stronghold partner through email or through text messages to your mobile phone (if provided). We may also contact you through email when new partners join the Stronghold network and for new offers by Stronghold partners.
We may provide information to third party service providers that help us fulfill services that you request from us. We may also use third parties to help host the Stronghold Site, send out email updates about the Stronghold Site, provide marketing, analytics, and advertising services for us, remove repetitive information from our user lists, and process payments. These service providers will have access to your personal information in order to provide these services, but when this occurs we implement reasonable contractual and technical protections to limit their use of that information to helping us provide the service.
Your feedback and suggestions you submit, including feedback or suggestions submitted through online forms, social media sites, or through email, will be considered non-confidential and non-proprietary to the extent permitted by law. We may use any of your feedback or suggestions to improve our services or for marketing purposes on our website or on any of our social media sites without any obligation to you.
We may use your information you provide to us through any medium (including emails you delegate us to process on your behalf), combined with other information we may obtain from other sources, to perform statistical, demographic, and marketing analyses of the users of the Stronghold services, their service requests patterns, improve our understanding of our customers and potential customers, improve our service, and to improve customer relationships.
From time to time with your consent, we may disclose information with Stronghold partners who may offer you products and services of interest. You may opt-out of this sharing by contacting us. The information we may share with Stronghold partners includes your name, address, email address, telephone number, and information about types of services you have requested. We require Stronghold partners to agree to reasonable contractual and technical protections to limit their use of that information to their own advertising, and to not further share or distribute your information to non-partner third parties without your consent. If you have consented to our sharing your personal information with these third parties, you may subsequently opt-out by contacting us.
We will share personal information with third party companies, organizations or individuals outside of Stronghold if we have a good-faith belief that access, use, preservation or disclosure of the information is reasonably necessary to:
In addition to the sharing described elsewhere in this Policy, we will share personal information with companies, organizations or individuals outside of Stronghold when we have your express consent to do so.
Stronghold does not sell personal information, including personal information of anyone under 16 years old.
If you have questions about personal information we have about you or need to update your information, you can contact us. While we are happy to provide you the categories of information we have about you, to protect the security of your information we cannot provide you with certain information you may have provided to us, including, for example, passwords, frequent flyer numbers, credit card information, and other account numbers. You may request that we remove any information we have about you by contacting us. You can opt-out of receiving marketing and promotional emails from Stronghold by contacting us
.You may close your account as described in our Terms of Service. If you close your account, we will no longer use your online account information or share it with third parties. We will delete your information if you specifically request us to do so. We may, however, retain a copy of the information for archival purposes, to comply with financial and Anti-Money Laundering and Countering the Financing of Terrorism regulations, and to avoid identity theft or fraud.
We use industry standard physical, technical and administrative security measures and safeguards to protect the confidentiality and security of your personal information. However, since the Internet is not a 100% secure environment, we cannot guarantee, ensure, or warrant the security of any information you transmit to us. Although we use industry standard practices to protect your information stored on our servers, there is no guarantee that information, including sensitive personal information, may not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical, or managerial safeguards. It is your responsibility to protect the security of your login information. Please note that emails and other communications you send to us through our Site are not encrypted, and we strongly advise you not to communicate any confidential information through these means.
The Stronghold Site is operated and managed on servers located and operated within both New Zealand and the United States. By using and accessing the Stronghold Site, residents and citizens of countries and jurisdictions outside of New Zealand and the United States agree and consent to the transfer to and processing of personal information on servers located in New Zealand and the United States, and that the protection of such information may be different than required under the laws of your residence or location.
If you have any feedback, questions, or complaints, contact Stronghold via its Customer Support webpage at Stronghold Happiness. When you contact Stronghold please provide your name, address, and any other information Stronghold may need to identify you, your Stronghold Account, and the transaction on which you have feedback, questions, or complaints. If you believe your account has been compromised, you may also report your claim by emailing [email protected]