With Stronghold’s payment integration with Tymber, 47% of High Times’ delivery customers choose to prepay online, and these orders were 20% larger than cash orders. The combination of High Times’ exceptional customer service, Tymber’s seamless e-commerce menu, and Stronghold’s smooth payment flow creates an innovative customer experience.
High Times was seeking cashless payment options for their retail delivery service. Their goals were to increase sales, improve security, and reduce the costly operational challenges of managing cash. Cash delivery orders add extra time to each transaction, reducing a driver’s capacity, and pose increased safety risks.
Electronic payment options in cannabis typically disrupt the customer experience by diverting to third-party applications that require new logins, PINs, or ask for social security numbers. They also confuse customers by not showing the retailers name on the customer's bank statements. High Times wanted a smooth payment experience that would maintain their brand identity and not cause unnecessary friction or confuse their customer.
Tymber’s e-commerce menu allows full customization, which gave High Times the look and feel they wanted. Stronghold’s payments flow provided a frictionless way for customers to pay online with no extra sign up or apps needed. Stronghold also allows the retailer's name to be on the customer's bank statement for a fully transparent transaction.
Customers see a one-click “Pay Online Now” option directly in the checkout screen. Tymber’s order fulfillment dashboards immediately reflect these payments and automatically fast-tracks prepaid orders.
High Times had found a seamlessly integrated payment solution for their delivery orders that kept their customers happily coming back.
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