Please contact the merchant directly if you wish to cancel your payment for an order that has not yet been picked up or delivered. If...

The total dollar amount of your purchase after taxes cannot exceed $999.99 over 60 hours. Some merchants may have higher or lower limits...

This page describes the notifications Stronghold sends to retail customers

Stronghold Pay supports e-commerce orders for order-ahead, pick up, and delivery, as well as brick-and-mortar retail sales.

Yes, your bank information is encrypted and tokenized for safety and security. Your banking details are never shared with the retailer.

With Stronghold, you're able to add multiple bank accounts at once, and they'll be saved for the next time you order! To add a new bank...

You don't need to sign up for a different account or download an app to pay for your order.

We use ACH (electronic, bank to bank transfers) to facilitate your payment.

Nope! Your information is securely stored in your account, so next time, you can complete the payment with just one click!

Stronghold is a Forbes Fintech 50 Company, that provides a convenient way for you to securely pay for online pickup and delivery orders.

It's great to know you're interested in signing up for Stronghold Pay!Merchants must complete Stronghold’s onboarding process and provide...

If you'd like to add a tip for your driver after receiving your order, check your phone for a text with a link to add tip. You'll see the..

Typically, merchants will receive a net settlement 3-4 business days after the date of the sale.

Stronghold offers a range of customized integration options with point-of-sale (POS) and ecommerce platforms. Please contact our sales te...

You will see the retail business name on your bank statement. 

Common reasons include: your bank isn't supported, you have insufficient balance in your account, or the security verification failed.

Payments via Stronghold Pay run on the ACH network. ACH payments are electronic bank-to-bank payments that allow a merchant to debit...

If a return is made on an order, the customer is refunded the full order total including any tip that was paid.Example: A customer pays...

Stronghold payments are fast, secure, and contactless. Skip the ATM and pay directly from your phone!

No, there are no additional bank fees. 

Stronghold offers a range of customized integration options with point-of-sale (POS) and ecommerce platforms. Please contact our sales te...

The transaction typically appears the same day.

Your personal financial information is never shared with the business. Stronghold will provide the merchant with your full name, email...

No, the Stronghold Pay product does not require customers to download or use any mobile application. They also don't need to create any...

If you received a text message from Stronghold stating that we were unable to process your payment

In most instances, refunds will be credited back to you by the merchant from whom you ordered. Some merchants may add store credit to...