We are here to help

If you received a text message from Stronghold stating that we were unable to process your payment

If you are a user with Admin Permissions on the Stronghold Dashboard, you can add a user to your company’s Stronghold Dashboard by logging..

Dive into the Stronghold Promotion Management Guide to learn how to set up, track, and optimize promotions on our platform.

Stronghold offers a range of customized integration options with point-of-sale (POS) and ecommerce platforms. Please contact our sales te...

This page describes the notifications Stronghold sends to retail customers

(1) Log into the Dashboard (2) Click Customers on the top menu bar (3) Search by First Name, Last Name, Mobile phone number, or email...

Your personal financial information is never shared with the business. Stronghold will provide the merchant with your full name, email...

Please contact the merchant directly if you wish to cancel your payment for an order that has not yet been picked up or delivered. If...

Stronghold is a Forbes Fintech 50 Company, that provides a convenient way for you to securely pay for online pickup and delivery orders.

Stronghold Pay supports e-commerce orders for order-ahead, pick up, and delivery, as well as brick-and-mortar retail sales.

The transaction typically appears the same day.

how to address a "Technical Error" message when linking your bank account

Stronghold offers a range of customized integration options with point-of-sale (POS) and ecommerce platforms. Please contact our sales te...

If a customer is having issues using a specific bank account, or simply would like to remove it from the system, they are able to do so in..

(1) In the Dashboard, click Transactions up top. You can also search by customer and find a transaction when under their customer profile...

Settlements correspond to the total amount of funds that Stronghold deposits into a merchant’s bank account on a given day. Timeline for...

No, there are no additional bank fees. 

Tired of downloading reports every day? You can opt in to having Settlement Reports sent right to your email inbox daily, weekly, and...

It's great to know you're interested in signing up for Stronghold Pay!Merchants must complete Stronghold’s onboarding process and provide...

For information about SHx, check out stronghold.co/shx. Need help? Join our Discord for SHx support.

No, the Stronghold Pay product does not require customers to download or use any mobile application. They also don't need to create any...

Common reasons include: your bank isn't supported, you have insufficient balance in your account, or the security verification failed.

In most instances, refunds will be credited back to you by the merchant from whom you ordered. Some merchants may add store credit to...

How to add, remove, and modify users, roles, and permissions

Currently we are experiencing limited connectivity at the following institutions - Wells Fargo, Fremont Bank, and Gain Federal Credit...

Reconcile settlement activity with the Settlement Detail Report and the Activity Detail Report

Welcome to Stronghold! Watch the Stronghold Dashboard Video Series to get started.

Typically, merchants will receive a net settlement 3-4 business days after the date of the sale.

If a return is made on an order, the customer is refunded the full order total including any tip that was paid.Example: A customer pays...

If you'd like to add a tip for your driver after receiving your order, check your phone for a text with a link to add tip. You'll see the..

Payments via Stronghold Pay run on the ACH network. ACH payments are electronic bank-to-bank payments that allow a merchant to debit...

Stronghold closed its retail exchange service on April 11, 2019. While deposits from retail customers were disabled after this date, the...

We use ACH (electronic, bank to bank transfers) to facilitate your payment.

Stronghold payments are fast, secure, and contactless. Skip the ATM and pay directly from your phone!

You will see the retail business name on your bank statement. 

No Checking Accounts for Verification Error Message Troubleshooting

With Stronghold, you're able to add multiple bank accounts at once, and they'll be saved for the next time you order! To add a new bank...

The Outstanding Returns Report allows merchants to see what transactions have not yet been captured and the status of those charges...

The total dollar amount of your purchase after taxes cannot exceed $999.99 over 60 hours. Some merchants may have higher or lower limits...

(1) In the dashboard, Click Transactions (2) To download all Transactions at once click the 3 dots in the top right corner....

You don't need to sign up for a different account or download an app to pay for your order.

Nope! Your information is securely stored in your account, so next time, you can complete the payment with just one click!

Refunds can only be done for transactions that have already been captured (ie funds have been taken from the customer's account)...

Stronghold allows your customers to tip during checkout or after a transaction has been completed. You can reconcile tips at the end of...

Yes, your bank information is encrypted and tokenized for safety and security. Your banking details are never shared with the retailer.