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Merchant FAQs

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Merchant FAQs

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How does Stronghold Pay integrate into my platform?

Stronghold offers a range of customized integration options with point-of-sale (POS) and ecommerce platforms. Please contact our sales te...

Refunds and Tips

If a return is made on an order, the customer is refunded the full order total including any tip that was paid.Example: A customer pays...

What type of sales does Stronghold Pay support?

Stronghold Pay supports e-commerce orders for order-ahead, pick up, and delivery, as well as brick-and-mortar retail sales.

What does the retail customer see on their bank statement?

Stronghold offers a range of customized integration options with point-of-sale (POS) and ecommerce platforms. Please contact our sales te...

What are the steps to sign up as a merchant?

It's great to know you're interested in signing up for Stronghold Pay!Merchants must complete Stronghold’s onboarding process and provide...

How long does it take for money to settle?

Typically, merchants will receive a net settlement 3-4 business days after the date of the sale.

Does this product require a consumer to download a mobile application or create a separate account?

No, the Stronghold Pay product does not require customers to download or use any mobile application. They also don't need to create any...

What payment rails does Stronghold Pay use?

Payments via Stronghold Pay run on the ACH network. ACH payments are electronic bank-to-bank payments that allow a merchant to debit...

What Notifications Does Stronghold Send?

This page describes the notifications Stronghold sends to retail customers

Stronghold Pay docs

Tutorials for integrations

Repositories on Github

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